Support

Need help with Lumen? Write to us and we'll usually reply within 2 business days.

When you write, please include:

Platform — iOS or Android
App version (Settings → About)
What you expected to happen, and what happened instead

Common questions

How do I delete my account?+

You can do it from Settings → Account → Delete account in the app, or by email. See the delete account page for details.

How do I cancel my subscription?+

Cancel through the App Store or Google Play — subscriptions are billed there, so we can't cancel it from our side. See our Terms of Service for details.

I found a bug — what do I do?+

Email us with your platform and app version and what happened, and we'll take a look.

Want to delete your account instead? See how →